thyssenkrupp Elevator launches ‘Customer Lounge’ in Bengaluru
- After the successful launch of a world class customer experience centre at Chakan in May 2017, thyssenkrupp Elevator launches its first customer lounge in southern India
- Customer lounge harnesses the potential of digital technology like Virtual Reality and Interactive apps.
- This is the first of its kind customer lounge in the regional office
After the successful launch of a world class customer experience centre at its Chakan, Pune based Multi- Purpose Facility (MPF) in May 2017, thyssenkrupp Elevator has launched its first customer lounge in Southern India at its Bengaluru based zonal office. The lounge was inaugurated by Mr. V. Jagadish Kumar, Director- L'Avenir Consultancy Pvt. Ltd., a renowned VHT consultant.
The first of its kind customer lounge is equipped with digital technology like Virtual Reality and Interactive apps, which showcase thyssenkrupp global innovative products such as MULTI, TWIN, ACCEL, and MAX.
The lounge also houses four mock cabins having designs suited for premium residential, commercial and hospitality projects. Customers visiting the lounge can choose from various elegant fixtures, and cabin finishes to design an aesthetically appealing elevator of their choice.
“In an effort to get the organization closer to its customers across the nation, thyssenkrupp Elevator came up with the idea of customer lounge in Bengaluru. The objective is to get our esteemed customers experience our wide range of products, offering and unique engineering capabilities all under one roof. We are confident that our customer oriented approach coupled with our expertise is surely to provide value added benefits to our clients” said Mr Manish Mehan, CEO, thyssenkrupp Elevator (India).”
“I would like to congratulate thyssenkrupp with the launch of its first of a kind experience centre in the regional office of any VHT provider. By demonstrating its commitment and capabilities towards customer experience, thyssenkrupp will surely go a long way in creating a fruitful relationship with its customers through the launch of its state of the art customer lounge. This is an important milestone for the company and I wish them all the very best. This facility is surely to create an impact in the market through its “Touch and Feel” experience to its customers, said, Mr. V. Jagadish Kumar, Director- L'Avenir Consultancy Pvt. Ltd.”
The lounge is operational from 7th June 2019.
thyssenkrupp Elevator brings together the Group’s global activities in passenger transportation systems. With sales of €7.6 billion in fiscal 2017/2018 and customers in 150 countries, thyssenkrupp Elevator built its position as one of the world’s leading elevator companies from scratch in a mere 40 years’ time applying thyssenkrupp unique engineering capabilities. With more than 50,000 highly skilled employees, the company offers smart and innovative products and services designed to meet customers’ individual requirements. The portfolio includes passenger and freight elevators, escalators and moving walks, passenger boarding bridges, stair and platform lifts as well as tailored service solutions for all products. Over 1,000 locations around the world provide an extensive sales and service network to guarantee closeness to customers.
thyssenkrupp is a technology group with traditional strengths in materials. Over 160,000 employees in 78 countries work with passion and technological know-how to develop high-quality products and intelligent industrial processes and services for sustainable progress. Their skills and commitment are the basis of our success. In fiscal year 2017/2018 thyssenkrupp generated sales of €42.7 billion.
Together with our customers we develop competitive solutions for future challenges in their respective industries. With our engineering expertise we enable our customers to gain an edge in the global market and manufacture innovative products in a cost- and resource-friendly way. Our technologies and innovations are the key to meeting diverse customer and market requirements around the world, growing on the markets of the future, and generating strong and stable earnings, cash flows and value growth.